TRUEGRID 400 WINDOWS INITIAL INSTALLATION INSTRUCTIONS The first thing to know about TrueGrid 400 is that it requires a new version of the TrueGrid License Manager called TGLM. This program will be provided for you in the file you need to down load from the TrueGrid web site. This also means that you will need a new authorization code and check. You need to be logged into the License Server computer running tglm.exe as a service. Start the TrueGrid Registration Program. The Registration program can be found by going to "All Programs" or "All Apps" and scrolling down to XYZ Scientific. Run "As Administrator" using the right mouse button when you click. In the upper left corner are two buttons. Click on the "Stop" button. The button should change to "Start". If it says "Start", it means that TGLM is no longer running. Now click on the button that says "Remove Service". This button should change to "Install Service". If it says "Install Service", then TGLM is no longer installed as a service. If you have a perpetual license of TrueGrid, you have an option to preserve the TrueGrid environment of the old version of TrueGrid or to simply overwrite the new version over the old. This option is not available if you have a timed or annual license. To preserve the old version of the environment for the old version of TrueGrid, change the name of the TrueGrid folder to something memorable, such as TrueGrid313. In the future, if you want to run this older version of TrueGrid, contact XYZ Scientific and we will step you through the 3 steps to recover the use of your older version of TrueGrid. If you have a timed license or if you do not want to preserve the environment for the old version of TrueGrid, run the TrueGrid Uninstall program. This program can be found in the program group XYZ Scientific Applications and is located at "All Programs" or "All Apps". You probably need to run "As Administrator" using the right mouse button when you click. You are now ready to follow regular procedures to Install and Register TrueGrid as a new installation. There are both quick and detailed instructions which you can download from the TrueGrid download page. There are also 2 short videos to step you through the procedures. Feel free to contact us if you have a problem. We typically find that security software blocks new software using ports for communications between programs (in this case between TG and TGLM). If you get an error message, please give us the exact error message.